FAQ Categories Overview
Quickly find clarity on our ethical jewelry processes, from your first order to long-term care for your slow-fashion treasures.
Shipping & Delivery
How can I track my order?
We partner with reliable carriers like USPS and UPS. Once your piece ships, you'll receive a tracking number via email to follow its journey to you.
What if my package is delayed or lost?
While delays are rare, we're here to help. Contact us at eyecandybyamy@gmail.com and we will work with the carrier to locate your treasure.
Returns & Circularity FAQ
Jewelry Care FAQ
Are your gemstones treated in any way?
We use natural, conflict-free gemstones that are minimally processed to honor their raw beauty. Avoid ultrasonic cleaners as they can be too harsh for some delicate stones.
How should I handle delicate chains to avoid tangling?
Always clasp your necklaces after taking them off and store them flat or hanging. This preserves the integrity of the fine links in our slow-fashion designs.
Will recycled gold tarnish over time?
Recycled gold has the same chemical properties as newly mined gold and does not tarnish. However, surface debris can make it look dull; a quick gentle clean restores its natural radiance.
Can I get my Eye Candy jewelry professionally serviced?
We offer a refine-and-reuse program for existing customers. If your piece needs expert care or a deep restoration, email us to arrange a professional service that honors the piece's history.